State Creates Online Portal for Rent-Stabilized Tenant Issues

February 22, 2019

Governor Cuomo recently announced the launch of NYS Rent Connect, a new online service that modernizes and simplifies New Yorkers' interaction with the rent regulation system. It provides quick access to forms and information for tenants and building owners of rent-stabilized and rent-controlled apartments and buildings in New York City, Nassau, Westchester, and Rockland Counties. NYS Rent Connect can be accessed http://rent.hcr.ny.gov/RentConnect.

Governor Cuomo recently announced the launch of NYS Rent Connect, a new online service that modernizes and simplifies New Yorkers' interaction with the rent regulation system. It provides quick access to forms and information for tenants and building owners of rent-stabilized and rent-controlled apartments and buildings in New York City, Nassau, Westchester, and Rockland Counties. NYS Rent Connect can be accessed http://rent.hcr.ny.gov/RentConnect.

The portal includes a self-help wizard for tenants, owners, and their representatives to obtain records, find current rent increase information, access forms, and find general information including answers to questions. Through NYS Rent Connect, tenants, owners, and their representatives can complete and submit applications online, including those for rent overcharge complaints, complaints related to a decrease in services, high-rent decontrol, and owner restoration. The new web portal also enables tenants and owners to attach evidence to their applications. They can also respond to open major capital improvement (MCI) cases online and estimate the impact of an MCI increase on the monthly rent using an NYS Rent Connect online tool called the MCI Payment Estimator.

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