De Blasio Administration Releases Mayor's FY 2018 Management Report

The de Blasio administration recently released the Mayor’s Management Report (MMR) for Fiscal Year 2018, an analysis of city agencies’ performance from July 1, 2017, to June 30, 2018. The MMR presents more than 1,700 metrics from 45 city agencies that measure the city’s performance in providing services to New Yorkers.

“The MMR holds us accountable to our core mission of providing better services to all New Yorkers. This year, we’re seeing falling crime, the creation and preservation of more affordable apartments, and improvements in graduation rates for our kids,” said Mayor de Blasio. “Measuring the performance and progress of every city agency makes us more effective in our fight to make this the fairest and safest city in the world.”

The MMR grew out of the 1970s fiscal crisis and today is a valuable tool for holding city government accountable. Both the MMR and Preliminary Mayor’s Management Report (PMMR), which covers the first four months of the fiscal year and is released in January, are mandated by Section 12 of the New York City Charter.

According to the MMR, for the eighth consecutive year, HPD saw a decline in the number of reported emergency complaints, which decreased by 2 percent to 327,359. Compared to FY 2017, lead complaints declined by 2 percent, while heat and hot water complaints declined by 1 percent.

In FY 2018, the average time to close emergency complaints decreased from the previous fiscal year. On average, HPD closed emergency complaints in 11.4 days, one day faster than in FY 2017, and better than the 12-day target. Seventy-one percent of all emergency complaints were closed within 12 days of receipt.

The average time to close nonemergency complaints was also faster than in FY 2017, decreasing by 3.5 days to 17.5 days, faster than HPD’s target of 20 days. Overall, 77 percent of nonemergency complaints were closed within 20 days.

In addition, the agency completed more than 700,000 inspections, which included complaint inspections, proactive inspections initiated by HPD, and reinspections of open violations. FY 2018 had the highest number of inspections completed by HPD within the last six years.

Lastly, in FY 2018, HPD issued approximately 41,100 more violations, an increase of 9 percent, with nonemergency violations accounting for the entire increase. The number of violations certified as corrected by an owner reached a six-year high of over 219,000, a change that reflects the increasing ease of certification along with fees imposed for repeat offenders who fail to certify.